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Los Angeles Incident Notice

Announcement type [Notice]

2023-11-22 16:28

Dear User,

We deeply apologize for this incident and will make every effort to avoid such issues in the future.

Incident Details:
The upstream network’s fiber optic cable was severed by another construction project.

Location:
Los Angeles Region (LAX01)

Timeline:
2023-11-22 03:13 (UTC+8) - Fiber optic cable severed
2023-11-22 15:27 (UTC+8) - Issue resolved

Compensation:
All affected instances will have their usage period extended by 30 days.

For any queries, please contact: Ticket service@mail.sicloud.hk

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